Salesforce Certified Business Analyst — Question 74

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

Answer options

• A. Review survey feedback again to better understand pain points in the existing onboarding process.
• B. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
• C. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

Correct answer: C

Explanation

The correct answer is C because conducting a live workshop with key stakeholders allows for real-time discussion and clarification of the onboarding process, ensuring that everyone is aligned on both current and desired states. Options A and B, while helpful, do not facilitate the collaborative consensus-building that is necessary for accurately capturing the onboarding team's process.