Salesforce Certified Business Analyst — Question 68

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
Tablets running the Salesforce mobile app must allow users to access store inventory records which Include current item count and item location.
Which user story should the business analyst write to describe the functional requirement,

Answer options

• A. As a general manager, I want sales clerks to have tablets so they can help customers find items.
• B. As a sales clerk, I want to see item availability and locations to help customers find items.
• C. As a customer, I want sales clerks to have access to item availability to help them find items.

Correct answer: B

Explanation

The correct answer is B because it accurately reflects the sales clerk's need to access item availability and locations to assist customers effectively. Option A focuses on the general manager's perspective and doesn't specify the need for inventory access. Option C is from the customer's viewpoint and does not address the requirement of the sales clerks needing to access inventory records.