Salesforce Certified Business Analyst — Question 57

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

Answer options

• A. Failure to include all stakeholders in the requirements gathering process
• B. Failure to perform thorough unit testing during the development process
• C. Failure to validate the application against the functional requirements

Correct answer: A

Explanation

The correct answer is A because including all stakeholders in the requirements gathering is crucial to identify all necessary scenarios and avoid gaps. Options B and C, while important, are not directly related to the issue of missing documented scenarios for specific personas.