Salesforce Certified Business Analyst — Question 56

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

Answer options

• A. Review the effort and Impacts with the service team, and work to align requirements across the teams.
• B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
• C. Prioritize the effort as defined by sales and ask the director to review any service impacts.

Correct answer: A

Explanation

The correct answer is A because it emphasizes the importance of collaboration between the sales and service teams to align their requirements and understand potential impacts. Options B and C suggest postponing the evaluation of service impacts, which could lead to problems later on when the feature is implemented.