Salesforce Certified Business Analyst — Question 44

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NIO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholder?

Answer options

• A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
• B. A SIPOC (Suppliers, Inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
• C. A business process map detailing the existing step-by-step Quote-to-Cash process

Correct answer: A

Explanation

The correct answer is A, as a capability map provides a high-level overview of the functionalities available in the Salesforce and AppExchange Quote-to-Cash products, which is what the executive is seeking. Options B and C, while useful, focus more on the current processes rather than exploring potential solutions for automation.