Salesforce Certified Business Analyst — Question 33

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should the business analyst recommend Kanban?

Answer options

• A. Work includes platform support requiring Immediate outage handling.
• B. Work is generally project-based and can be broken into smaller pieces.
• C. Work is predictable but sometimes lacks sufficient planning.

Correct answer: B

Explanation

The correct answer is B because Kanban is ideal for project-based work that can be divided into smaller tasks, allowing for better tracking and management. Option A is incorrect as immediate outage handling requires a more urgent and structured approach, while option C does not align well with Kanban, which thrives on clear planning and predictable workflows.