Salesforce Certified Business Analyst — Question 23

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

Answer options

• A. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 20% or more.
• B. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%.
• C. A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or decline a discounted price.

Correct answer: C

Explanation

Option C is correct because it ensures that sales managers are alerted to contracts with discounts above 20%, allowing them to make timely approval or decline decisions. Option A does not sufficiently address the requirement for notification, as it only mentions access to a button without alerts. Option B focuses on validation for discounts over 25%, which isn't aligned with the need for visibility on all contracts with discounts above 20%.