Salesforce Certified Business Analyst — Question 19

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked?

Answer options

• A. Several teams should be part of UAT to represent multiple viewpoints.
• B. Functionality on interconnected objects should be part of UAT.
• C. End users who are experts in that functionality should participate in UAT.

Correct answer: B

Explanation

The correct answer is B because the functionality related to interconnected objects, such as Opportunities in this case, was not tested, leading to the errors reported by users. Options A and C, while important, do not address the specific oversight regarding the interconnected nature of the Opportunity object in the lead conversion process.