Salesforce Certified Business Analyst — Question 18

Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:

Custom apps -

Active Salesforce Sites -

Active flows -

Custom tabs -

Visualforce pages -
Which path should the BA take to find this information?

Answer options

• A. Conduct stakeholder interviews.
• B. Read business process documentation.
• C. Review configuration settings.

Correct answer: C

Explanation

The correct answer is C because reviewing configuration settings provides direct access to the technical details of the Salesforce environment, including custom apps and flows. In contrast, stakeholder interviews and business process documentation may not offer comprehensive technical insights needed for this specific inquiry.