Salesforce Certified Business Analyst — Question 16

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

Answer options

• A. Include the operations team during discovery.
• B. Proceed with the sales team's project as planned.
• C. Start project work for the operations team.

Correct answer: A

Explanation

The correct answer is A because involving the operations team during discovery ensures that their needs are understood and can be integrated into the project plan. Option B is incorrect as it ignores the needs of the operations team, which could lead to future complications. Option C is also wrong because it prematurely starts work for the operations team without a comprehensive understanding of their requirements.