Salesforce Certified Business Analyst — Question 15

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?

Answer options

• A. Create a new page layout for the phone.
• B. Use performance analyzer to view the assessment.
• C. Confirm steps to reproduce the issue.

Correct answer: C

Explanation

The correct answer is C because confirming the steps to reproduce the issue is essential for understanding the problem accurately. Without reproducing the issue, the BA cannot effectively analyze performance. Options A and B are premature as they do not address identifying the root cause of the slow loading times.