Salesforce Certified Business Analyst — Question 13

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

Answer options

• A. Identify resources engaged in each step.
• B. Adhere to agreed upon mapping standards.
• C. Use UC's existing terminology.

Correct answer: B

Explanation

The correct answer is B because adhering to agreed upon mapping standards ensures consistency and clarity in the documentation of business processes, which is essential for governance. Options A and C, while important, do not specifically address the governance requirements necessary for identifying the business purpose.