Salesforce Certified Business Analyst — Question 11

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

Answer options

• A. Shadow an operations team member at the CK distribution facility.
• B. Review future state distribution processes for CK.
• C. Explore how retailers similar to CK handle distribution.

Correct answer: A

Explanation

The correct answer is A because shadowing an operations team member allows the BA to directly observe the current processes and identify specific issues in real-time. Options B and C are less effective as they involve reviewing future plans or analyzing competitors without firsthand insight into CK's unique distribution challenges.