Salesforce Certified Business Analyst — Question 101

A business analyst (BA) at Northern Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sales users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

Answer options

• A. Demo prototype
• B. One-on-one meetings
• C. Virtual whiteboarding

Correct answer: C

Explanation

Using virtual whiteboarding allows for collaborative brainstorming and visual representation of ideas, which is crucial for building a shared understanding among the participants. While demo prototypes can showcase features, they may not facilitate as much interaction. One-on-one meetings can be effective but may not foster the collective input needed from multiple users.