Salesforce Certified AI Specialist — Question 21

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the AI Specialist do to identify the root cause of the problem?

Answer options

• A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
• B. In Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
• C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

Correct answer: B

Explanation

The correct answer is B because confirming the selected action and observing the values in the Input and Output sections allows the AI Specialist to directly assess whether the action is set up correctly and functioning as intended. Option A, while useful for debugging, does not specifically address confirming the action itself, and Option C focuses on user utterances and logs, which may not directly pinpoint issues with the action's configuration.