Salesforce Certified AI Specialist — Question 19

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should the AI Specialist recommend?

Answer options

• A. Service Replies and Case Summaries
• B. Reply Recommendations and Sales Summaries
• C. Service Replies and Work Summaries

Correct answer: C

Explanation

The correct answer is C, as Service Replies and Work Summaries are specifically tailored to improve service center operations. Options A and B include elements that do not directly enhance service productivity, such as Case Summaries and Sales Summaries, which are not focused on service operations.