Salesforce Certified AI Specialist — Question 18

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?

Answer options

• A. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
• B. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
• C. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.

Correct answer: C

Explanation

The correct option is C because it correctly outlines the necessary steps to enable insights related to products through the connection of a recording provider and the assignment of permission sets, focusing on a limit of 25 products. Options A and B are incorrect as they suggest focusing on competitor names and a higher number of products, which do not meet the specific requirement for product insights.