Salesforce Certified AI Specialist — Question 15

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Answer options

• A. Save as New Template and edit as needed.
• B. Clone the existing template and modify as needed.
• C. Save as New Version and edit as needed.

Correct answer: B

Explanation

The correct answer is B because cloning the existing template allows the AI Specialist to retain all original settings and content while making necessary modifications. Option A is incorrect as creating a new template may lead to loss of valuable elements from the original. Option C is not suitable since saving as a new version typically implies making incremental updates rather than extensive modifications.