Salesforce Certified AI Specialist — Question 13

What is best practice when refining Einstein Copilot custom action Instructions?

Answer options

• A. Provide examples of user messages that are expected to trigger the action.
• B. Use consistent introductory phrases and verbs across multiple action instructions.
• C. Specify the persona who will request the action.

Correct answer: A

Explanation

The correct answer is A because providing examples of user messages helps clarify which inputs will trigger the action, making it more effective. Options B and C, while useful, do not directly enhance the clarity of triggering conditions as much as providing specific examples does.