Salesforce Certified AI Associate — Question 32

Cloud Kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequently asked questions.
Which field of AI is most suitable for this scenario?

Answer options

• A. Natural language processing
• B. Predictive analytics
• C. Computer vision

Correct answer: A

Explanation

Natural language processing (NLP) is the most appropriate field of AI for this scenario as it enables the chatbot to understand and respond to human language effectively. Predictive analytics focuses on forecasting trends and behaviors rather than direct interaction, while computer vision deals with interpreting visual information, which is not relevant here.