Salesforce Certified AI Associate — Question 25

Cloud Kicks wants to develop a solution to predict customers’ product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from all other locations use a picklist.
Which dimension of data quality is affected in this scenario?

Answer options

• A. Accuracy
• B. Completeness
• C. Consistency

Correct answer: C

Explanation

The correct answer is C, Consistency, because the use of different data entry methods (text field vs. picklist) leads to inconsistencies in how product categories are recorded across regions. Options A and B do not apply here, as accuracy refers to correctness of data and completeness refers to whether all necessary data is present, which are not directly affected by the differing entry methods.