Salesforce Certified Agentforce Specialist — Question 46

An Agentforce Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.

1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_ _c as the target field.

After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. However, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.

Which critical step did the Agentforce Specialist miss?

Answer options

• A. They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
• B. They forgot to edit the Lightning page layout and associate the field to a prompt template.
• C. They forgot that the Case object is not supported for field generation as Einstein Service Replies should be used instead.

Correct answer: B

Explanation

The correct answer is B because the Agentforce Specialist must associate the custom field with the prompt template in the Lightning page layout for it to function correctly. Option A is incorrect as reactivating the layout is not necessary if the layout has not changed. Option C is also incorrect since the Case object can support field generation; the issue arises from not linking the field to the prompt template.