Salesforce Certified Agentforce Specialist — Question 45

An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out. What is the reason for this?

Answer options

• A. The prompt has not been saved and activated.
• B. A merge field has not been inserted in the prompt.
• C. The records related to the prompt have not been selected.

Correct answer: C

Explanation

The correct answer is C because the preview feature requires associated records to display relevant data. If no records are selected, the system cannot generate a preview. Options A and B are incorrect because the prompt can be previewed even if it hasn't been saved or does not contain a merge field.