Salesforce Certified Agentforce Specialist — Question 30

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.
How should UC meet this requirement?

Answer options

• A. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
• B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
• C. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.

Correct answer: B

Explanation

The correct answer is B because it specifies connecting a recording provider, which is essential for capturing call data. Option A mentions enabling sales recording, which is less specific, and option C does not address the need for a recording provider and focuses on competitor names instead of products.