Salesforce Certified Agentforce Specialist — Question 29

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents.
How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

Answer options

• A. Run Agent Analytics.
• B. Run a report on the Platform Debug Logs.
• C. Query the Agent log data using the metadata API

Correct answer: A

Explanation

Running Agent Analytics is the most effective way to monitor usability and action assignments as it provides comprehensive insights into agent performance. The other options, such as running reports on the Platform Debug Logs or querying the Agent log data using the metadata API, do not offer the same level of usability tracking and may focus more on debugging rather than analytics.