Salesforce Certified Advanced Administrator — Question 96

Ursa Major Solar (UMS) wants to improve its customers' ability to search for knowledge articles. UMS has already created categories for articles.

Which two additional changes should be made to improve search capabilities? (Choose two.)

Answer options

• A. Promote specific search terms for specific articles.
• B. Create synonyms for specific search terms.
• C. Configure Global Search for specific search terms.
• D. Configure Einstein Search for specific search terms.

Correct answer: A, B

Explanation

Options A and B are correct because promoting specific search terms and creating synonyms can directly enhance the relevancy and accuracy of search results for users. Options C and D, while related to search capabilities, do not address the improvement of search terms specifically, which is the focus of the question.