Salesforce Certified Advanced Administrator — Question 90

An administrator recently implemented multi-factor authentication (MFA) with a standard security level selected. They are receiving cases that users are unable to log in.

What should the administrator do to troubleshoot?

Answer options

• A. Change MFA to High Assurance.
• B. Reset the user passwords and ask them to try again.
• C. Check the session security level required at login on the user profile.
• D. Temporarily disable MFA.

Correct answer: A

Explanation

Changing MFA to High Assurance increases the security requirements, which may resolve the login issues if the standard level was inadequate. Resetting passwords (Option B) does not address potential MFA issues directly, checking the session security level (Option C) may not be the root cause, and temporarily disabling MFA (Option D) could expose the system to risks instead of resolving the login problem.