Salesforce Certified Advanced Administrator — Question 18

A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.
Which solution would provide edit access to the opportunity?

Answer options

• A. Create a permission set for opportunity edit and add it to the support member's user record.
• B. Change the Organization-Wide Defaults internal access for opportunities to public read/write.
• C. Change the support team member's role to a role above the sales rep in the org's role hierarchy.
• D. Add the support team member to the opportunity team and assign read/write access to the member.

Correct answer: D

Explanation

The correct answer is D because adding the support team member to the opportunity team with read/write access grants them the ability to edit the opportunity. Option A does not directly address the specific opportunity, B would change access for all users which is not ideal, and C might complicate the role hierarchy without directly providing access to the specific opportunity.