Salesforce Certified Advanced Administrator — Question 165

Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data integrity of contacts.

What should an administrator implement for this issue?

Answer options

• A. Include the Email field to the existing matching rule for a more exact match.
• B. Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
• C. Change the duplicate rule to report instead of alert so the message is avoided.
• D. Add a secondary matching rule to the duplicate rule to match on the associated customer.

Correct answer: B

Explanation

The correct answer is B because changing the matching method from fuzzy to exact for First Name and Last Name will reduce the likelihood of false duplicates when the names are similar. Option A does not address the root cause, while C merely changes the notification type without solving the duplication issue. Option D introduces additional complexity without directly improving the matching accuracy for the specified fields.