Salesforce Certified Advanced Administrator — Question 14

How can an administrator ensure article managers use specified values for custom article fields?

Answer options

• A. Create a formula field on the article
• B. Require a field on the page layout
• C. Use field dependencies on record types
• D. Create different record types for different requirements

Correct answer: C

Explanation

Using field dependencies on record types allows the administrator to control the available options for custom fields based on the selected record type, ensuring that article managers select from the specified values. The other options do not enforce the usage of specific values in the same way; a formula field (A) does not restrict input, requiring a field on the layout (B) merely makes it mandatory but does not limit options, and creating different record types (D) adds complexity without direct enforcement of value selection.