Salesforce Certified Advanced Administrator — Question 13

Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

Answer options

• A. Users are temporarily locked out of their ability to access articles
• B. Users may temporarily experience performance issues when searching for articles
• C. The contents of the category drop-down menu change
• D. The articles and questions visible to users' change
• E. The history of article usage is reset to zero utilization

Correct answer: B, C, D

Explanation

The correct options B, C, and D reflect the expected outcomes of saving changes to Knowledge data categories, such as potential performance issues during searches and updates to the category menus and visible content. Options A and E are incorrect as they do not typically occur in this scenario; users are not locked out and usage history is not reset.