Salesforce Certified Advanced Administrator — Question 137

What are two capabilities when creating an entitlement process? (Choose two.)

Answer options

• A. Entitlement versioning allows changes to existing entitlement processes.
• B. Entitlements have their own organization-wide default settings.
• C. The Manage Entitlements permission must be enabled.
• D. Milestones can be created dynamically based on other fields.

Correct answer: A, C

Explanation

Option A is correct because entitlement versioning enables modifications to current entitlement processes, ensuring flexibility. Option C is also correct, as having the Manage Entitlements permission is necessary for managing these processes. Options B and D are incorrect; while entitlements may have default settings, they are not a defining capability of creating the process, and milestones are not necessarily created dynamically based on other fields.