Salesforce Certified Advanced Administrator — Question 136

Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? (Choose two.)

Answer options

• A. New case quick action
• B. Web-to-case
• C. Case assignment rules
• D. Case feed actions

Correct answer: A, B

Explanation

The 'New case quick action' allows users to quickly submit a case, while 'Web-to-case' enables case creation from the web without authentication. The other options, such as 'Case assignment rules' and 'Case feed actions', do not directly facilitate case submission by unauthenticated users.