Salesforce Administrator — Question 54

Which three features can automatically create a Case? (Choose three.)

Answer options

• A. SMS-to-Case
• B. Lightning for Outlook
• C. Process Builder
• D. Email-to-Case
• E. Web-to-Case

Correct answer: C, D, E

Explanation

The correct options are C, D, and E because Process Builder can automate processes including Case creation, Email-to-Case allows cases to be created from incoming emails, and Web-to-Case generates cases from web submissions. SMS-to-Case and Lightning for Outlook do not have the capability to automatically create a Case.