Salesforce Administrator — Question 51

The Support team has asked the Administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the Administrator use?

Answer options

• A. Cloud Flow Designer
• B. Approval Process
• C. Workflow Rule
• D. Process Builder

Correct answer: D

Explanation

Process Builder is the correct choice because it allows the creation of guided processes with scripted screens for data collection. The other options, such as Workflow Rule and Approval Process, do not support scripted interfaces, while Cloud Flow Designer is used for more complex automation but does not focus on guided processes specifically.