Salesforce Administrator — Question 476

What can an agent do when resolving a case? Choose 2 answers

Answer options

• A. Email articles to a customer
• B. Create an article upon closing a case
• C. Assign data categories to a case
• D. Attach only one article to a case

Correct answer: A, B

Explanation

The correct answers are A and B because agents can email articles to customers and create new articles when closing a case, which aids in documentation and customer support. Options C and D are incorrect as assigning data categories is not a specific action tied to case resolution, and agents can attach multiple articles, not just one.