Salesforce Administrator — Question 336

Northern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties.
What are two possible reasons for the access issues? (Choose two.)

Answer options

• A. The role needs to be specified on the user record.
• B. The System Administrator profile is unavailable under the Salesforce Platform license.
• C. The active checkbox is unchecked by default.
• D. The user was given the delegated administrator group access.

Correct answer: B, D

Explanation

Option B is correct because the Salesforce Platform license does not include the System Administrator profile, which could prevent administrative tasks. Option D is also correct since being part of the delegated administrator group may not provide the necessary permissions for all administrative duties, leading to access issues.