Salesforce Administrator — Question 328

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

Answer options

• A. Create an auto-response rule and a public group.
• B. Create a predefined case team and an assignment rule.
• C. Create a user-based sharing rule and an ad-hoc case team.
• D. Create a queue and a criteria-based sharing rule.

Correct answer: B

Explanation

The correct answer is B, as creating a predefined case team and an assignment rule will ensure that the two lead engineers have the necessary access to all new cases linked to the product. Option A does not address access permissions effectively, option C lacks a structured approach for ongoing case management, and option D does not provide the appropriate access model for individual users.