Salesforce Administrator — Question 224

Queues can be made up of the following

Answer options

• A. Users
• B. Public Groups
• C. Roles
• D. Profiles
• E. External Chatter Users

Correct answer: A, B, C

Explanation

The correct answer includes Users, Public Groups, and Roles as they can all be assigned to queues for task management. Profiles and External Chatter Users do not have the functionality to be added to queues, making them incorrect options.