Salesforce Administrator — Question 223

What feature would a system administrator implement to allow AW Computing's prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?

Answer options

• A. Auto Response Rules
• B. Assignment Rules
• C. Web-to-Lead
• D. Escalation Rules

Correct answer: C

Explanation

The correct answer is C, Web-to-Lead, as it specifically allows for the automatic creation of leads in Salesforce from web forms. Auto Response Rules (A) are used to send automatic replies, Assignment Rules (B) determine how leads are assigned to users, and Escalation Rules (D) are for managing case priorities, none of which directly facilitate lead generation from web forms.