Salesforce Administrator — Question 218

Which of the following objects support business processes?

Answer options

• A. Cases
• B. Opportunities
• C. Campaigns
• D. Knowledge

Correct answer: A, B

Explanation

The correct answers, Cases and Opportunities, are both integral to managing business workflows. Cases help track customer issues, while Opportunities manage potential sales. Campaigns and Knowledge, while useful, do not directly support business processes in the same way.