Salesforce Administrator — Question 103

Which of the following are part of the Service Cloud offering?

Answer options

• A. Opportunities
• B. Knowledge
• C. Entitlements
• D. Campaigns
• E. Quotes

Correct answer: B, C

Explanation

The correct answers are B and C because Knowledge and Entitlements are features specifically designed for the Service Cloud to enhance customer service and support. Opportunities and Campaigns are more associated with Sales Cloud, while Quotes are typically related to sales processes, not service.