Salesforce Administrator — Question 102

In which two ways should Knowledge articles be used? (Choose two.)

Answer options

• A. To display Salesforce Solutions
• B. To display for customer self-service
• C. To display Salesforce Answers
• D. To resolve customer cases.

Correct answer: B, D

Explanation

The correct uses of Knowledge articles include providing information for customer self-service and assisting in resolving customer cases. Options A and C do not align with the primary purposes of Knowledge articles, which focus on empowering customers and aiding support representatives.