PRINCE2 Foundation — Question 315

What should the project manager do first when a team manager cannot deliver a product to the quality criteria specified in the product description?

Answer options

• A. Raise an off-specification
• B. Raise a request for change
• C. Raise an exception report
• D. Raise a highlight report

Correct answer: C

Explanation

The correct action is to raise an exception report, as it formally documents the inability to meet quality criteria and triggers a review process. The other options, while relevant, are not the first step in addressing the immediate quality issue; an off-specification report may follow, but it does not initiate the necessary response like an exception report does.