PRINCE2 Foundation — Question 115

Which of the following statements about customer's quality expectations and acceptance criteria are true?
1. Customer's quality expectations form a specific and precise list of measurable criteria that a project product should meet in order to be acceptable to key stakeholders.
2. Acceptance criteria are often expressed in broad terms as a means to gain common understanding of general quality requirements.

Answer options

• A. Only 1 is true
• B. Only 2 is true
• C. Both 1 and 2 are true
• D. Neither 1 or 2 are true

Correct answer: D

Explanation

The correct answer is D because statement 1 is incorrect; customer quality expectations are usually broad rather than a precise list of measurable criteria. Statement 2 is also incorrect as acceptance criteria should be specific and detailed to ensure clarity on quality requirements.