Project Management Professional (PMP) — Question 980

A project manager has recently taken over a project and notices that a client team member often halts progress due to a lack of understanding of some project elements. The former project manager gave the new project manager a complete list of people to communicate with, and this client team member is not on it.

What should the project manager do?

Answer options

• A. Submit a change request to cover extra hours associated with project meetings
• B. Update the communications matrix to ensure that client team member is included
• C. Speak with the client team member about the continuous delays during project meetings.
• D. Increase the project meeting frequency and duration to allow for the extra work required

Correct answer: B

Explanation

The correct answer is B because updating the communications matrix will ensure that all relevant stakeholders, including the client team member, are included in communications, which can help prevent misunderstandings. Option A is incorrect as a change request is not necessary for communication adjustments. Option C may not be effective if the team member is not included in communications, and option D is not a sustainable solution as it may lead to meeting fatigue without addressing the underlying issue.