Project Management Professional (PMP) — Question 943

During a project's closing phase, the project manager identified that the client did not use one particular service. The client then asks the project manager to informally extend the service beyond the contract end date. The contract is clear about the expiration of the service.

How should the project manager address this situation in order to close the project?

Answer options

• A. Escalate the request to the functional manager to approve the additional service hours.
• B. Issue a change request and activate the formal change control process to address the situation.
• C. Accept the client’s proposal to use the service until the additional hours are exhausted.
• D. Deny the request and include it in lessons learned documentation for the next contract renewal.

Correct answer: B

Explanation

The correct answer is B because issuing a change request and following the formal change control process ensures that all changes are documented and approved according to the contract terms. Option A is incorrect as it does not follow the formal process, while C disregards the contract's expiration. Option D, while documenting the situation is useful, does not resolve the client's request.