Project Management Professional (PMP) — Question 927

A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification.

What should the project manager do?

Answer options

• A. Close out the project and tell the manager to open a service desk ticket.
• B. Log the issue and assign it to the project team member(s).
• C. Escalate the issue to the project sponsor and upper management.
• D. Report the issue during the next status meeting at the end of the week.

Correct answer: B

Explanation

The correct answer is B because logging the issue and assigning it to the project team member(s) allows for immediate resolution of the communication breakdown, ensuring that all departments are informed. Option A is incorrect as closing the project without addressing the issue could lead to unresolved problems. Option C might escalate the situation unnecessarily, and D delays the resolution by waiting for the next meeting.