Project Management Professional (PMP) — Question 901

A network transformation project to increase efficiency and return on investment (ROI) is in the implementation stage. A conflict between the head of the network and the transformation manager arises.

What should the project manager do to manage this?

Answer options

• A. Lead the parties to find a compromise.
• B. Analyze the context of the issue.
• C. Escalate the problem to the project sponsor.
• D. Evaluate the influence of the parties involved.

Correct answer: B

Explanation

The correct answer is B because understanding the context of the conflict allows the project manager to address the root causes effectively. Options A, C, and D may not resolve the issue without first comprehensively analyzing the situation, which is essential for effective conflict resolution.