Project Management Professional (PMP) — Question 852

A customer is unhappy after weeks of working in a newly implemented virtual environment and wants their key stakeholders to be more involved in the development processes. The customer is requesting access to the information radiators of the project management information system (PMIS). The development company has never allowed clients access to the system.

What should the project manager do?

Answer options

• A. Submit the request and advise for approval, then investigate the training needs for team members and stakeholders.
• B. Break down the request situation to identify the root causes for the customer's dissatisfaction.
• C. Deny the request and negotiate for alternatives that will achieve the customer's desired results.
• D. Submit the request and advise for denial, as the company has never allowed customers access to the PMIS.

Correct answer: B

Explanation

The correct answer is B, as identifying the root causes of the customer's dissatisfaction is essential for addressing their concerns effectively. Options A and D do not address the customer's issues directly, while C may overlook the opportunity to understand the client's perspective and improve the relationship.